Return Policy

We want you to be completely satisfied with your purchase from Connexity. If for any reason you are not satisfied, we offer a hassle-free return policy. Please read the following guidelines and procedures for returning items.

  1. Eligibility: To be eligible for a return, the item must be unopened, unused, in its original condition, and in the original packaging. Items that are damaged, altered, or not in resalable condition may not be eligible for a refund or exchange.
  2. Return Timeframe: You may initiate a return within 3 days from the date of delivery. After 3 days, we may not be able to process your return.
  3. Return Process: To initiate a return, please follow these steps:
    • Contact our customer support team to notify them of your intention to return the item.
    • Provide your order number, the name of the item, and the reason for the return.
    • Our customer support team will provide you with further instructions on how to return the item.
  4. Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to a defective or incorrect item sent by us. We recommend using a trackable shipping service and retaining the shipping receipt for your records.
  5. Refund or Exchange: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved:
    • Refund: A refund will be issued to your original payment method within 14 business days. Please note that it may take additional time for the refund to reflect on your account.
    • Exchange: If you wish to exchange the item for a different size, color, or model, we will process the exchange based on availability. Any price differences will be adjusted accordingly.
  6. Non-Returnable Items: Certain items are not eligible for returns, including:
    • Items marked as final sale or clearance.
    • Personalized or custom-made items.
    • Gift cards or digital downloads.
  7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide further instructions for resolving the issue.
  8. Customer Support: If you have any questions or need assistance with your return, please contact our customer support team via ecomsupport@connexity.com.sg. We are here to help and will respond to your inquiries as soon as possible.
  9. Policy Updates: This return policy is effective as of 1st Jan 2024. We reserve the right to modify or update this policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to all returns initiated after the effective date.