Shipping Policy

Thank you for shopping with us! We want to ensure a smooth and reliable shipping experience for all our customers. Please take a moment to review our shipping policy.

  1. Shipping Methods and Delivery Timeframes: We offer standard shipping through our trusted carriers. Delivery timeframes may vary depending on the destination and shipping method selected. Estimated delivery times are as follows:
    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 2-3 business days
  2. Shipping Rates: Shipping rates are calculated based on the total weight of the order and the destination address. You can view the shipping costs at checkout before completing your purchase. We may offer free shipping promotions or discounts on orders above a certain value. Please refer to our website or promotional materials for more information.
  3. Order Processing Time: We strive to process and ship all orders within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Please note that order processing time does not include shipping time.
  4. Tracking and Notifications: Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. You can also log in to your account on our website to check the status of your order. We will provide regular updates on the progress of your shipment, including any significant delays or exceptions.
  5. International Shipping (Temporary Unavailable): We currently offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. Any additional charges or fees are the responsibility of the customer. Estimated delivery times for international shipments may vary depending on the destination and customs clearance procedures.
  6. Lost or Damaged Shipments: In the rare event that your shipment is lost or arrives damaged, please contact our customer support team within 12 hours of delivery. We will initiate a thorough investigation and work with the carrier to resolve the issue promptly. Please provide any relevant details, including order number, tracking number, and photographic evidence if applicable.
  7. Returns and Exchanges: For information about returns and exchanges, please refer to our Return Policy available on our website. Please note that shipping fees for returns or exchanges may be the responsibility of the customer, unless the return is due to a defective or incorrect item.
  8. Customer Support: If you have any questions or concerns regarding shipping or your order, our friendly customer support team is here to assist you. You can reach us via email at or by phone at 6744-8488 during our business hours, Monday to Friday, 9:00 AM to 5:00 PM.
  9. Policy Updates: This shipping policy is effective as of 1st Jan 2024. We reserve the right to modify or update this policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date.